How do I cancel my membership?
We'll be disappointed to see you go but do understand if you'd like to cancel. Depending on how you initially signed up (website or app) below are the cancellation steps.
If you joined on the aerialphysique.tv website follow the steps below:
Click here for a step-by-step video.
1) Sign in to your account.
2) Click on the Dashboard button at the top.
3) Click on the Billing tab.
4) Scroll down until you see your current Active Membership Plan.
5) Click Change Plan.
6) Click the Cancel Plan button on the lower right-hand side.
If you joined through the app using your iPhone or Android you'll need to cancel your subscription within Google Play or the AppStore.
For iPhone click here for the steps to cancel.
For Android click here for the steps to cancel.
Upon canceling, you will still have access to APTV for the remainder of your current billing cycle if you canceled after the 7-day trial period. If you have any issues canceling please email email@example.com.
I forgot my password. How do I reset it?
Click here to reset your password.
Do you offer gift cards?
Yes! You can gift APTV to friends and family. Click here.
How do I redeem a gift card?
Click here to redeem your gift!
The system won't allow me to put in my payment information. The credit card box isn't showing.
You'll need to clear your web browser. For steps on how to do it click here. Once you have cleared your browser try using this direct secure link to APTV.
The videos are loading slowly, what do I do?
Check your internet connection and try connecting to a different browser. Internet Explorer or Firefox may be faster than Google Chrome in some cases.
I'm experiencing technical issues with the site, what do I do?
Try clearing the cookies/cache within your computer, if that doesn't do the trick please email us at firstname.lastname@example.org with a screenshot of what you are experiencing and we will get back to you in 24 hours or less.
Can I download the videos?
The videos are available to view on the desktop site or the app with a paid subscription only. You cannot download them from the site.
I haven't signed into my account for a while, can I get a refund? APTV does not issue refunds for partial months or unused subscriptions. Once you cancel your account you will no longer be charged the $24.99 monthly fee or $197 yearly fee.
Questions? We're happy to help! Contact us at email@example.com